Advanced Office Management & Effective Administration Skills

Course Description
INTRODUCTION
This highly interactive GLOMACS Advanced Office Management & Effective Administration Skills training course will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this Office Administration training course, you will also learn how to stay in control whilst dealing with conflicting priorities.

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Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This Advanced Office Management & Effective Administration Skills training course will help you to do that.

This Advanced Office Management & Effective Administration Skills training course will highlight:

Effective communication and interpersonal skills
The importance of time management and streamlining work flow
Developing the skills to successfully build relationships and to network effectively
Building personal resilience and an ability to handle stress in a challenging work environment
Using techniques to help you think creatively, solve problems, plan and make decisions
Objectives
At the end of this Advanced Office Management & Effective Administration Skills training course you will:

Recognise how to prioritise and cope with multiple tasks
Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
Apply practical techniques to improve communications skills
Understand how to manage challenging behaviours
Apply assertiveness to be more effective in the workplace
Training Methodology
Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Organisational Impact
Employees who attend this Advanced Office Management & Effective Administration Skills training course will add value to their organisation by being empowered to implement the following skills:

A more proactive outlook
Increased creativity and productivity
Motivation and customer focus
Reduced absenteeism through an ability to manage and reduce stress
Increased self-awareness and interpersonal skills
Better time management
Personal Impact
Delegates who attend this Advanced Office Management & Effective Administration Skills training course can expect to develop:

An increase in motivation and self confidence
An in-depth understanding of different management styles and how to work with them
The ability to be more self-aware and manage workplace stress
Excellent communication skills
Effective presentation skills and advice on controlling nerves
Organisation skills and an understanding of the importance of time management
WHO SHOULD ATTEND?
This GLOMACS Advanced Office Management & Effective Administration Skills training course is suitable to a wide range of professionals but will especially benefit:

Office Managers
Team Leaders
Administrators
Supervisors
Secretaries
Support Staff
PA’s
Course Outline
DAY 1
Taking Control of Your Work Life
Understanding and Clarifying Purpose, Vision and Mission
External and Internal Customer Service
The Secret to Working Smarter rather than Harder
Controlling, Prioritising and Organising Your Work
Gaining an insight into your Strengths and Weaknesses
Making Your Office User-friendly and Efficient
DAY 2
Essential Administrative Skills
Mind Mapping Techniques
Right Brain / Left Brain Theory
Managing Larger Projects to Meet Deadlines
Planning and Problem Solving Skills
Managing Meetings Effectively
Working with more than One Manager
DAY 3
Vital Communication Skills
Communication Styles and When to Use Them
Communicating with Confidence
Win-Win Conflict Resolution
Understanding and using Body Language
Understanding Gender Differences in Communication
Understanding Different Personality Types and How to Deal with them
DAY 4
Developing as a Professional
Listening Skills – seek first to understand then to be understood
Creating a Professional Image
Leadership Skills
How to Make Presentations with Confidence and Power
Painless Methods for Giving Corrective Feedback
Best Practices for Delivering Positive Feedback
DAY 5
Self-Empowerment and Self-Management
Understanding the Main Causes of Stress
How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
The Essential Skills of Emotional Intelligence
Using Emotional Intelligence at Work
Becoming a more Proactive, Responsible and Self-aware Person
Continuing Professional Development – where to go from here
Certificates
On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations
Endorsed Education Provider
Quality LogoQuality Logo
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With
PetroKnowledge
PetroKnowledge

Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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Oxford Management Centre
Oxford Management Centre

A GLOMACS – Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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KC Academy
KC Academy

Our collaboration with KC Academy aims to provide the best training services and benefits for our valued clients

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